Drinks Industry
Company Profile:
Operates three protein shake bars located outside gyms in Singapore
Challenges Faced
•Director laments difficulty in recruiting retail staff even though it is a "simple job"
•High turnover of retail staff
•Candidates recruited are unsatisfactory and face difficulty in completing job scope
Findings by Accorrus
1. Retail assistant role is easy but complex as staff are required to memorise complex protein benefits
2. Misalignment of employee expectations such as maintaining a clean workstation versus driving sales
3. Compensation & Benefits structure is too complex to drive employee action
Accorrus Solutions
Workflow Redesign to make existing job role SIMPLE & EASY
•This creates a larger talent pool for the company to tap on
•Develop Standard Operating Procedure guidelines for employee's reference to ensure accurate and efficient job performance
Staff Profiling: Determining desired key employee competencies
•Develop sample interview questions to effectively identify and select the ideal candidate best suited for the job opening
•Communicate realistic job expectations to potential employees from the onset to prevent turnover
•Implement employee feedback channels to track and ensure effectiveness of above initiatives
Realign KPIs for Sales Incentive & Employee Retention
•Recommended reward & retention schemes and employee benefits to improve company's total rewards strategy, boosting company's overall attractiveness and competitiveness
Workflow Redesign
Develop Employee Selection Criteria
Realign KPIs & Rewards