SUCCESS STORIES

Drinks Industry

Chemical Services Industry

FMCG Industry

Food & Beverage Industry

Drink Industry

Company Profile:

Operates three protein shake bars located outside gyms in Singapore

Challenges:

Employees had unsatisfactory performance and faced difficulty in meeting Key Performance Indicators which led to a high turnover of retail staff. The Director also faced difficulty in recruiting retail staff despite the supposedly simple nature of the job

Insights:

The role of a retail assistant may be challenging as staff are required to memorize complex protein benefits
Misalignment of employee expectations such as maintaining a clean workstation versus driving sales
Compensation & Benefits structure is too complex to drive and incentivize employee action

Anchor 1

SOLUTIONS

Workflow Redesign to make existing job role SIMPLER & EASIER. This made way for a larger talent pool for the company to tap on. Additionally, we developed a standard operating procedure guideline for employee's reference to ensure accurate and efficient job performance

Staff Profiling helped determine desired key employee competencies by developing sample interview questions to effectively identify the ideal candidate best suited for the job opening. Additionally, communicated realistic job expectations to potential employees from the onset to prevent turnover. Lastly, implemented employee feedback channels to track and ensure the effectiveness of the above initiatives

Realign KPIs for Sales Incentive & Employee Retention: recommended reward & retention schemes, and employee benefits to improve the company's total rewards strategy, boosting the company's overall attractiveness and competitiveness

Anchor 2

Company Profile:

Distribution and recycling of chemical products

Challenges:

The company lacked HR expertise, particularly in the area of Employment Act & regulatory requirements

Monthly Payroll was messy and it was difficult to track as there was no HR personnel in charge

Chemical Services Industry

SOLUTIONS

HR Regulatory, provided advisory services on the Employment Act to ensure awareness and compliance with the latest HR policies and employment terms

Implemented HR Information System software for payroll & claims processing to eliminate manual administrative hassle. HRIS system enables easy tracking of the employees' lifecycle, OT hours, annual leave, medical leave and allows for direct automated medical claims from company appointed clinics

Developed Performance Management System, criteria and methodology to track employee performance; implemented KPI setting to motivate and ensure performance

Designed communication plan & pack to ensure organisational changes are effectively communicated. Also established communication timeline and template for the company's future use, thus ensuring effective communication even in the long run

FMCG Industry

Company Profile:

Manufacturer of Fast Moving Consumer Goods from Personal Care Items to Margarine

Challenges:

Poor work-life balance among employees due to rigid working hours, hence it was difficult to appeal and recruit talents as employer branding was weak.

High stress levels among employees due to long and inflexible working hours, leading to low employee retention and high turnover rates which is very costly and highly disruptive to business operations

Anchor 3

SOLUTIONS

Provision of Flexible Work Arrangements such as flexi-hours to better meet employees' work-life needs. This improved employer branding and aids in recruitment and the attracting of talent, which led to an increase in employee retention by raising job satisfaction.

Develop a communication & engagement plan with a methodology to ensure effective programme roll out for all relevant employees. HR briefing sessions were conducted to engage employees and clarify new work schedule and associated work arrangements to ensure understanding and compliance

Designed an employee communication plan and communication pack to ensure implemented HR changes are effectively communicated and complied with. feedback channels were established to ensure policy changes are effective and relevant in meeting the HR needs of the company.

Company Profile:

Burger speciality restaurant with casual family-style dining, serving speciality local burgers, brunch-inspired dishes and pastas

Challenges:

Irregular and complex working hours, and work shifts. Which made tracking compensation difficult and cumbersome.

Poor coordination among staff, reducing productivity and disrupting the operational flow

The business workflow was overly complicated, causing confusion among employees

Food & Beverage Industry

Anchor 4

SOLUTIONS

Provision of Flexible Work Arrangements such as flexi-hours to better meet employees' work-life needs. This improved employer branding and aids in recruitment and the attracting of talent, which led to an increase in employee retention by raising job satisfaction.

Develop a communication & engagement plan with a methodology to ensure effective programme roll out for all relevant employees. HR briefing sessions were conducted to engage employees and clarify new work schedule and associated work arrangements to ensure understanding and compliance

Designed an employee communication plan and communication pack to ensure implemented HR changes are effectively communicated and complied with. feedback channels were established to ensure policy changes are effective and relevant in meeting the HR needs of the company.

SUCCESS STORIES

Drinks Industry

FMCG Industry

Food & Beverage Industry

Drink Industry

Company Profile:

Operates three protein shake bars located outside gyms in Singapore

​

Challenges:

Employees had unsatisfactory performance and faced difficulty in meeting Key Performance Indicators which led to a high turnover of retail staff. The Director also faced difficulty in recruiting retail staff despite the supposedly simple nature of the job

​

Insights:

SOLUTIONS

​

Company Profile:

Distribution and recycling of chemical products

​

Challenges:

The company lacked HR expertise, particularly in the area of Employment Act & regulatory requirements

Monthly Payroll was messy and it was difficult to track as there was no HR personnel in charge

Chemical Services Industry

SOLUTIONS

​

HR Regulatory, provided advisory services on the Employment Act to ensure awareness and compliance with the latest HR policies and employment terms

​

Implemented HR Information System software for payroll & claims processing to eliminate manual administrative hassle. HRIS system enables easy tracking of the employees' lifecycle, OT hours, annual leave, medical leave and allows for direct automated medical claims from company appointed clinics

​

Developed Performance Management System, criteria and methodology to track employee performance; implemented KPI setting to motivate and ensure performance

​

Designed communication plan & pack to ensure organisational changes are effectively communicated. Also established communication timeline and template for the company's future use, thus ensuring effective communication even in the long run

FMCG Industry

Company Profile:

Manufacturer of Fast Moving Consumer Goods from Personal Care Items to Margarine

​

Challenges:

Poor work-life balance among employees due to rigid working hours, hence it was difficult to appeal and recruit talents as employer branding was weak.

​

High stress levels among employees due to long and inflexible working hours, leading to low employee retention and high turnover rates which is very costly and highly disruptive to business operations

SOLUTIONS

​

Provision of Flexible Work Arrangements such as flexi-hours to better meet employees' work-life needs. This improved employer branding and aids in recruitment and the attracting of talent, which led to an increase in employee retention by raising job satisfaction.

Develop a communication & engagement plan with a methodology to ensure effective programme roll out for all relevant employees. HR briefing sessions were conducted to engage employees and clarify new work schedule and associated work arrangements to ensure understanding and compliance

​

Designed an employee communication plan and communication pack to ensure implemented HR changes are effectively communicated and complied with. feedback channels were established to ensure policy changes are effective and relevant in meeting the HR needs of the company.

Company Profile:

Burger speciality restaurant with casual family-style dining, serving speciality local burgers, brunch-inspired dishes and pastas

​

Challenges:

Irregular and complex working hours, and work shifts. Which made tracking compensation difficult and cumbersome.

​

Poor coordination among staff, reducing productivity and disrupting the operational flow

​

The business workflow was overly complicated, causing confusion among employees

Food & Beverage Industry

SOLUTIONS

​

Provision of Flexible Work Arrangements such as flexi-hours to better meet employees' work-life needs. This improved employer branding and aids in recruitment and the attracting of talent, which led to an increase in employee retention by raising job satisfaction.

Develop a communication & engagement plan with a methodology to ensure effective programme roll out for all relevant employees. HR briefing sessions were conducted to engage employees and clarify new work schedule and associated work arrangements to ensure understanding and compliance

​

Designed an employee communication plan and communication pack to ensure implemented HR changes are effectively communicated and complied with. feedback channels were established to ensure policy changes are effective and relevant in meeting the HR needs of the company.