SUCCESS STORIES
Drink Industry
Challenges:
Employees had unsatisfactory performance and faced difficulty in meeting Key Performance Indicators which led to a high turnover of retail staff
The Director faced difficulty in recruiting retail staff despite the supposedly simple nature of the job
Company Profile:
Operates three protein shake bars located outside gyms in Singapore
Insights:
The role of a retail assistant may be challenging as staff are required to memorize complex protein benefits
Misalignment of employee expectations such as maintaining a clean workstation versus driving sales
Compensation & Benefits structure is too complex to drive and incentivize employee action
Solutions:
Workflow Redesign to make existing job role SIMPLER & EASIER. This made way for a larger talent pool for the company to tap on. Additionally, we developed a standard operating procedure guideline for employee's reference to ensure accurate and efficient job performance
Staff Profiling helped determine desired key employee competencies by developing sample interview questions to effectively identify the ideal candidate best suited for the job opening. Additionally, communicated realistic job expectations to potential employees from the onset to prevent turnover. Lastly, implemented employee feedback channels to track and ensure the effectiveness of the above initiatives
Realign KPIs for Sales Incentive & Employee Retention: recommended reward & retention schemes, and employee benefits to improve the company's total rewards strategy, boosting the company's overall attractiveness and competitiveness
Challenges:
The company lacked HR expertise, particularly in the area of Employment Act & regulatory requirements, which led to Payroll being messy and it was difficult to track as there was no HR personnel in charge
A total absence of measures to track employees’ performance, high rate of medical claims and cumbersome manual claim processes, resulting in HR inefficiencies
High employee resistance towards implementing organisational change
Chemical Services Industry
Company Profile:
Distribution and recycling of chemical products
Solutions:
HR Regulatory, provided advisory services on the Employment Act to ensure awareness and compliance with the latest HR policies and employment terms
Implemented HR Information System software for payroll & claims processing to eliminate manual administrative hassle. HRIS system enables easy tracking of the employees' lifecycle, OT hours, annual leave, medical leave and allows for direct automated medical claims from company appointed clinics
Developed Performance Management System, criteria and methodology to track employee performance; implemented KPI setting to motivate and ensure performance
Designed communication plan & pack to ensure organisational changes are effectively communicated. Also established communication timeline and template for the company's future use, thus ensuring effective communication even in the long run
FMCG Industry
Company Profile:
Manufacturer of Fast Moving Consumer Goods from Personal Care Items to Margarine
Challenges:
Poor work-life balance among employees due to rigid working hours, hence it was difficult to appeal and recruit talents as employer branding was weak.
High stress levels among employees due to long and inflexible working hours, leading to low employee retention and high turnover rates which is very costly and highly disruptive to business operations
Solutions:
Provision of Flexible Work Arrangements such as flexi-hours to better meet employees' work-life needs. This improved employer branding and aids in recruitment and the attracting of talent, which led to an increase in employee retention by raising job satisfaction.
Develop a communication & engagement plan with a methodology to ensure effective programme roll out for all relevant employees. HR briefing sessions were conducted to engage employees and clarify new work schedule and associated work arrangements to ensure understanding and compliance
Designed an employee communication plan and communication pack to ensure implemented HR changes are effectively communicated and complied with. feedback channels were established to ensure policy changes are effective and relevant in meeting the HR needs of the company.
Company Profile:
Burger speciality restaurant with casual family-style dining, serving speciality local burgers, brunch-inspired dishes and pastas
Challenges:
Irregular and complex working hours, and work shifts. Which made tracking compensation difficult and cumbersome.
Poor coordination among staff, reducing productivity and disrupting the operational flow
The business workflow was overly complicated, causing confusion among employees
